Refund & Cancellation Policy

Last updated:  20 July 2026

At Auré, your satisfaction matters. Because our products are consumable health supplements, returns are handled carefully for safety and hygiene reasons. Please read this policy alongside our 30-Day Money-Back Guarantee below.

1. Order Cancellation. You may cancel your order any time before it is dispatched by contacting gauravaurenutra@gmail.com. Once dispatched, an order cannot be cancelled, but you may be eligible for a return/refund as below. Prepaid cancellations are refunded to the original payment method within 5–7 business days.

2. 30-Day Money-Back Guarantee. We stand behind our formulas. If you are not satisfied with your Auré product, you may request a refund within 30 days of delivery, even if the product has been opened, subject to: (a) available on your first purchase of a given product; (b) limited to one unit / one pack per customer; (c) refund of the product value (shipping charges, if any, are non-refundable); (d) we may request brief feedback on your experience. This guarantee is intended for genuine trials, not repeated or bulk misuse, which we reserve the right to decline.

3. Returns for Damaged / Wrong / Defective Orders.

Separately from the guarantee, you may request a return within 10 days of delivery if you received a product that is damaged, leaking, expired, incorrect, or incomplete. To be eligible:

– Raise the request within 10 days of delivery to gauravaurenutra@gmail.com;

– Share your order ID and clear photos/video, including (where possible) an unboxing video;

– The product must be in its original packaging with the batch/seal intact for damaged/wrong-item claims.

4. Non-Returnable Cases. Except under the 30-Day Money-Back Guarantee, we cannot accept returns of products that have been opened, used, or partially consumed; items without original packaging; products damaged due to misuse or improper storage; or requests raised after the applicable window.

5. Return Process. Once your request is received, we will verify it within 24–48 business hours. If approved, we will arrange a reverse pickup where serviceable, or reimburse reasonable self-shipping costs. Approved replacements are dispatched promptly subject to availability.

6. Refund Method & Timeline. Approved refunds are issued to the original payment method for prepaid orders within 5–7 business days of approval. For COD orders, refunds are made via bank transfer/UPI within 7–14 business days (you will be asked for bank/UPI details). Time taken by your bank to reflect the credit is beyond our control.

7. Subscription Refunds. For subscription orders, cancel or skip before your next billing date to avoid being charged. Once a subscription order is dispatched, the standard terms above apply.

8. Contact. For all refund/return requests: gauravaurenutra@gmail.com • 9540400943 • 10 am – 6 pm.